Orders & Payments
What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfer, and digital wallets (EasyPaisa/JazzCash), depending on availability.
Can my order be canceled?
Orders can only be canceled before they are processed or shipped. Once dispatched, cancellation is not possible.
Can you cancel my order?
Yes, we reserve the right to cancel any order due to stock issues, payment problems, or suspicious activity.
Shipping & Delivery
Do you offer nationwide shipping?
Yes, we deliver all over Pakistan through trusted courier partners.
How can I track my order?
Once your order is shipped, you will receive tracking details via SMS or email. You can then track your order either on our website’s tracking page or on the courier company’s tracking page.
What if my order is delayed?
Delivery delays may occur due to courier issues, weather, or incorrect address details, which are beyond our control.
Should I check my parcel on delivery?
Yes, please ensure the package is sealed and not damaged before accepting it.
Returns, Exchanges & Refunds
What items are not eligible for return?
- Sale or discounted items
- Customized products
- Used or damaged items (not due to our fault)
How do I request a return or exchange?
You can contact our support team with your order details to initiate the process.
Email: info@nabahatkhan.com
Phone: +92-310-8042405
Who pays for return shipping?
Customers usually bear return shipping costs unless the product is defective or incorrect.
When will I receive my refund?
Cash refunds are not available. If an exchange is not possible, you may receive store credit or a replacement product instead.
Can I exchange an item instead of a refund?
Yes, exchanges are allowed for size or product issues, subject to stock availability.
Privacy & Security
Do you share my data with third parties?
No, we do not sell or share your personal information without your consent.
Products & Quality
What if I receive a damaged or wrong item?
Please contact us immediately with pictures, and we will arrange a replacement.
General Questions
Do you offer international shipping?
At the moment, we only ship within Pakistan.
How can I contact customer support?
You can reach us via email, WhatsApp, or our website contact form.
Email: info@nabahatkhan.com
WhatsApp: +92-310-8042405
