At Nabahat Khan, customer satisfaction is our top priority. We aim to provide a smooth and reliable shopping experience. Please read our Exchange & Return Policy carefully before placing an order.

ELIGIBILITY

  • Items purchased from our website are eligible for exchange within 7 days of delivery.
  • Items must be:
    • Unused
    • Unwashed
    • Unaltered
    • With all original tags intact
    • In original packaging
  • A valid proof of purchase (order confirmation or order number) is required.
  • You may be required to provide images of the product in case of defect or issue.

NON-ELIGIBLE ITEMS

  • Sale or discounted items
  • Items without tags or packaging
  • Used or damaged items (not caused by us)

EXCHANGE POLICY

Online Exchange

  • Exchange requests must be made within 7 days of delivery
  • To request an exchange, contact us at:

📧 Email: info@nabahatkhan.com
📞 Phone: +92-310-8042405

Exchange Process

  1. Share:
    1. Order number
    1. Issue details
    1. Product images (if required)
  2. Our team will review your request
  3. If approved:
    1. We will guide you on return process
    1. Replacement item will be arranged

Timeline

Exchange process may take 7–10 working days

Important

  • Exchange is subject to product availability
  • If the item is out of stock:
    • You may choose another product
    • Or receive store credit (if applicable)

RETURN POLICY

Returns are only accepted in the following cases:

  • Wrong product delivered
  • Wrong size delivered
  • Damaged or defective item

Conditions for Return

  • Request must be made within 7 days of delivery
  • Product must be unused and in original condition
  • Proof (images/videos) may be required

Return Process

  1. Contact us with:
    1. Order number
    1. Issue explanation
    1. Product images
  2. Once approved:
    1. Return instructions will be provided
  3. After verification:
    1. Replacement or resolution will be provided

REFUND POLICY

  • Cash refunds are NOT offered
  • In case exchange is not possible:

You may receive:

  • Store credit
  • Product replacement

IMPORTANT POLICY

As we operate through trusted suppliers, some returns are processed under supplier policies.

  • Returns must be initiated within 7 days of delivery
  • Customers may be required to provide product images
  • Returns are accepted for:
    • Damaged products
    • Poor quality
    • Incorrect items

Once verified:

  • A replacement or refund (as per supplier policy) will be processed

IMPORTANT NOTES

  • Customers must report issues promptly
  • Delayed requests may not be accepted
  • Each request is subject to verification

CONTACT US

For exchange or return requests:

📧 Email: info@nabahatkhan.com
📞 Phone: +92-310-8042405